List today’s resolved ServiceNow incidents
Within ServiceNow Tokyo it is possible to resolve incidents. In this article I will show you how to retrieve incidents which have been resolved today via a Power Automate flow.
Tagged: Incident
Notify primary contact of case with a proactive message
A lot of great Power Virtual Agents announcements at Ignite. Notify team users with proactive messages is now in public preview. In this article I am using proactive messages to retrieve details from a...
Microsoft Teams #NeedHelp trigger
A while ago I came across an interesting question on the Power Users forum. The requirement was to trigger a flow based on a keyword in a Microsoft Teams channel message. In this example...
CRM 4.0: errorcodes and Troubleshooting
A big part of my work is in the Incident management field. One of the products I work a lot with is Microsoft Dynamics CRM 4.0. The objective of this post is to give...
Incident management: Creating an incident
Since a while I’ve been working with a new Microsoft product from the System Center family called Service Manager 2010. I’ve been putting a lot of time and effort in using it and I...
